Sodexo references in Corporate Services

Roel Varossieau
Vice President Demand Management & Real Estate - KLM

• Business case
• Among our clients

Successful transition and garanteed performance 
KLM - Sodexo (The Netherlands)  

Building on a longstanding relationship of trust, the Dutch airline company KLM and Sodexo have expanded their partnership. Building on the success of 15 years of providing Foodservices, Sodexo is now supplying support services, and has integrated 255 KLM employees who specialize in Facilities Management services.

KLM outsources its Facilities Management services

In late 2003, KLM decided to outsource its Facilities services to cut costs while improving service quality. The contract encompasses more than thirty Food and Facilities Management services for 90 KLM buildings covering a total of two million square feet in the Schiphol region. Knowing that employment issues related to 255 KLM staff members were a key concern for KLM, Sodexo pledged to ensure smooth team transfers and continuous quality service.

Sodexo builds a customized offer in partnership with KLM

Sodexo won the KLM contract in late 2006, in particular thanks to its team management experience and the quality of its staff engineering offer. It proposed taking 255 KLM employees on board and recommended jointly defined Service Level Agreements, along with a clear procurement policy and a transparent online reporting system.

Close cooperation for a successful transition

A strong partnership with a project management team made up of Sodexo and KLM employees has helped ensure a smooth transition.  Fully transparent reporting has been implemented. Today, Sodexo is benefiting from the expertise of the newly integrated client's specialists, and customers are enjoying guaranteed service quality.

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